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How to backup the Attendant Console speed dials or share them across multiple users in the Attendant Console Setup of the Cisco CallManager 3.x and Cisco CallManager 4.x

Core Issue

Multiple users can share the speed dial setups in the Cisco CallManager 3.x and 4.x. In addition the Attendant Console (AC) speed dials can be stored for future use.

Resolution

The AC stores the speed dials in the Lightweight Directory Access Protocol (LDAP) directory. Any backups of the LDAP, either to the Active Directory or the Backup and Restore System (BARS) for the Data Connection (DC) Directory, suffice.

The DC Directory stores the speed dials in ACXmlData, which resides in cisco.com > CCN > user_info > [username_info] > AttendantConsoleProfile. In the properties of ACXmlData, these three fields appear:

  • Name ACXmlData

  • Encoding EACXmlData

  • Recorded Name a long string of characters  

In order to keep the AC speed dials during the migration from the DC Directory to the AD, complete the workaround.

Different users can share the AC settings, which include all speed dials. In order to do this, copy the contents of the Recorded Name field from one AC user to another. The local client PC can also store the AC speed dials as an XML file in this folder:

C:\program files\cisco\call manager attendant console\data\.XML

When the LDAP directory is not reachable, the XML file on the local client PC has the updated list of speed dial entries. That data synchs with the LDAP directory when access resumes.

If the DC Directory is not used, and instead there is an integration with the Active Directory or another directory, use the XML file to copy speed dials to another AC user in this way:

  1. There are two attendants, a1 and a2.

  2. Launch the console and login as a1.

  3. The console launches and lists all of the speed dials created for a1.

  4. Remove the PC from the network and close the console.

  5. Choose the Program Files > Cisco > Call manager attendant console > Data folder and find the a1.xml file.

  6. Reconnect the PC to the network.

  7. Launch the console, and login as a2 this time.

  8. Again, disconnect the PC from the network and close the console.

  9. Go to the c:\program files\cisco\call manager attendant console\data folder and find the a2.xml file.

  10. Open both the a1.xml and the a2.xml files and copy the speed dial data from each one to the other and save.

  11. Reconnect the PC to the network.

  12. Launch the console and login as a1. Now attendant a1 has the speed dial information from attendant a2.

  13. Log off from the AC. Since the directory is accessible, the data saves to the directory.

  14. Login and logout as a2 in order to repeat these steps.

The issue occurs in Attendant Console version 1.2 and is addressed in Cisco bug ID CSCeg22093.

If the speed dial information cannot be found in either of these locations, restore the Cisco CallManager database from a known good backup and get the speed dial information from that database.

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