Multiple users can share the speed dial setups in the Cisco CallManager 3.x and 4.x. In addition the Attendant Console (AC) speed dials can be stored for future use.
The AC stores the speed dials in the Lightweight Directory Access Protocol (LDAP) directory. Any backups of the LDAP, either to the Active Directory or the Backup and Restore System (BARS) for the Data Connection (DC) Directory, suffice.
The DC Directory stores the speed dials in ACXmlData, which resides in cisco.com > CCN > user_info > [username_info] > AttendantConsoleProfile. In the properties of ACXmlData, these three fields appear:
Recorded Name a long string of characters
In order to keep the AC speed dials during the migration from the DC Directory to the AD, complete the workaround.
Different users can share the AC settings, which include all speed dials. In order to do this, copy the contents of the Recorded Name field from one AC user to another. The local client PC can also store the AC speed dials as an XML file in this folder: