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How to change the CCMAdmin and SQLSvc passwords in Cisco CallManager

Core Issue

There are some restrictions in changing the CCMAdmin and the SQLSvc passwords of the Cisco CallManager.  Changing these passwords impacts the database replication within the cluster.

Resolution

If the passwords for the CCMAdmin and SQLSvc passwords need to be changed, the same passwords  must be used in all the servers within the cluster. However, the password for the Windows Administrator  account can be changed independently on each Cisco CallManager.

To change the CCMAdmin account password, perform these steps:

  1. Select Start > Programs > Administrative Tools > Computer Management.
  2. Click the + (plus sign) beside Local Users and Groups in the left column.
  3. Click Users.
  4. Click on and highlight CCMAdmin in the right column.
  5. Right-click Administrator and select Set Password.
  6. Enter the new password and confirm the new password.
  7. Click OK to confirm, and close the Change Password dialog box.

To change the SQLSvc password, refer the document The difference between the SQL SA account and the SQLSvc account, and how to change the passwords

Multilevel Administration Access (MLA) provides a way to change the CCMAdmin password. For a complete procedure on changing the CCMAdmin password with Cisco CallManager MLA, refer to the Changing    CCMAdministrator Password section of Multilevel Administration Access Configuration.

To correct the database replication issues after resolving the password issues, refer to these documents:

For further information, please refer to these documents:

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