If you use the Cisco IP Phone Agent service on Cisco CallManager, update the information in the Service URL field in the Cisco CallManager Administration Cisco IP Phone Services Configuration page with the new Cisco CRA server IP address.
Complete these steps if you use Cisco CRA Historical Reports:
Stop the Cisco CRA Engine (see step 1).
From the Cisco CRA Administration web page, select Tools > Historical Reporting and click the Database Server Configuration hyperlink.
Start the Historical Reports Client.
Click Server in the Login dialog box, and change the server IP address to the new Cisco CRA server IP address.
If you are using the ICM subsystem on the Cisco CRA server, change the Voice Response Unit (VRU) Peripheral Interface Manager (PIM) configuration to point to the new Cisco CRA server IP address.
On each client computer from which you run real-time reports, point the web browser to the new Cisco CRA server IP address.
Complete these steps on each dedicated server if you have installed Nuance Automatic Speech Recognition (ASR) on one or more dedicated servers:
Click wfnuance in the System Data Sources pane and click Configure.
In the Server field, type the new IP address of the Cisco CRA server and click Next.
In the Microsoft SQL Server DSN Configuration dialog box, make sure that With SQL Server authentication using a login ID and password entered by the user is selected.
Enter nuance in the Password field and click Next in the Microsoft SQL Server DSN Configuration dialog box.
Click Test Data Source and verify that the operation completes successfully in the ODBC Microsoft SQL Server Setup dialog box.
Note: You do not need to take any action for Nuance Text-to-Speech (TTS).
Reboot the Cisco CRA server.
Note: Before you log in to either the Cisco Agent Desktop or the Cisco Supervisor Desktop, select Start > Run on the computer on which you are running either of these programs and enter this command, where new_ip is the new IP address of the Cisco CRA server:
This procedure is also documented by the cisco bug-Id: CSCdy82034: Document procedure to change IP address of CRS server