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How to Change Unity Connection prompts in order to match Octel Voice Mail
In order to match the Cisco Unity Connection prompts, you need to modify the template:
When you create a new user, you must assign them a template.
This is under User > User Template.
If you click on the User Template you use for new users, there is an edit option. You want to edit this template.
Choose Edit > Phone Menu.
In the Phone Menu page, choose Conversation Style.
In the drop-down menu, choose the conversation you want to use. In order to see what the right one is for a working user, go to the user and edit Phone Menu. See what style is used , for example, most likely Optional Conversation 1. If this is it, change this for your template and then all the new users created with this template have this conversation.