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How to configure Attendant Console on CUCM 6.x

     

     

    Follow the Below mentioned steps to configure Attendant Console

     

     

    1. a) Create a Pilot Point

     

    Application>CUCM AC>Pilot Point> Add New

     

    image1.JPG

     

    Save

     

    b) Add a new DN to Pilot Point

     

    Save

     

    c) Application>CUCM AC> (select your Pilot Point)

     

    Under Hunt Group Member Information>Add Member

     

    (Add Hunt Group Members one by one)

     

    Save

     

     

     

     

     

     

    d) Restart Pilot Point

     

    2. Create ac Application user (1 per cluster)

    a) User Management>Application User>Add New

    User ID: ac (case sensitive)

    Password: 12345

    b) Add to user Group  :Standard CTI Allow Call Monitoring
                       :Standard CTI Enabled
                       :Standard CTI CAll Park Monitoring
                       :Standard CTI Allow Control of All devices 

     

     

    c) Controlled Devices: Associate Pilot Point

     

    Save

     

     

     

     

     

     

     

     

    3. Create ACDeviceAuthenticationUser (1 per cluster)

    a) User Management>Application User>Add New

    User ID: ACDeviceAuthenticationUser (case sensitive)

    Password:12345

    b) Add to user Group  :Standard CTI Allow Call Monitoring
                       :Standard CTI Enabled
                       :Standard CTI CAll Park Monitoring
                       :Standard CTI Allow Control of All devices 
     
    c) Controlled Devices: Associate Pilot Point and Phones whose lines are Hunt Group Members.
     
    Save
     
     

    4. Create Attendant Console Login user- (this user will log in to CTI Application)

    Application>CUCM AC>CUCM AC User>Add new

     

    User ID:

    Password:

    Confirm Password:

     

     

    Save

     

     

     

     

    5. a) Download and Install Attendant Console Application

    b) Attendant Server Hostname or IP Address: (Call Manager IP Address/Hostname where AC Server Service is running)

    c) Directory Number of your phone: (Primary Line of Phone where Hunt Group is create)

    d) Attendant Console Client Callback Port

     

     

     

     

     

     

     

    6. Go to Cisco Unified Serviceability>Tools>Control Centre-Feature Services and restart

     

    Cisco CallManager Attendant Console Server

    Cisco CTIManager

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