Introduction
This document covers the procedure on how to configure the custom alerts and setup email notification in Real-Time Monitoring Tool (RTMT)
Configuration
Real-Time Monitoring Tool is the ability for the tool to send e-mails when an alert is triggered. In this example we will see how to set up a simple alert, which sends an e-mail when less than 5 MTP resources are available to the helpdesk recipients.
Perform the following procedure to configure e-mail information for alert notification. As a prerequisite for email alerts make sure you configure the email server.
Procedure
1. Log in RTMT Tool
2. Add the performance counter you want to create an alert in the monitoring page
Choose System > Performance > Open Performance
3. Add the Resource Available counter from Cisco MTP Device from the Tree
4. Specify an Instance/ Device to monitor - Double-click it to monitor the counter
5. Add the counter and then configure the alerts by right-clicking the counter and Selecting Set Alert/Properties
6. Alert Properties: General window will open
- Check the "Enable Alert" checkbox
- Specify, Severity : Warning
- Specify, Description for the alert as "Available MTP resources" and
- Specify, Recommended action
7. Click Next
8. Next comes the Threshold & Duration Window - Specify the threshold Value
- Specify Threshold: Trigger alert when following condition is met as : Under 5 (as per requirement)
- Specify, Value Calculated As : Absolute (as per requirement)
- Duration : Trigger alert only when value constantly below or over threshold for 60 seconds
9. Click Next
10. Frequency & Schedule window will appear
11. Select the Frequency and Schedule
- Frequency : Trigger alert on every poll
- Schedule : Trigger Alert everyday (Scheduled Monitoring between)
- Mention the Start Time and End Time
12. Click Next
13. Finally Email Notification window will appear
- Check "Enable email" checkbox
- Mention the "User-defined email text" to be mailed while triggering the alert
14. Select the "Trigger Alert Action" from the drop-down
-- This specify the list of users who shall receive an alert e-mail.
1. On "Alert Properties: Email Notification" Window
choose > Trigger Alert Action > Click Configure
2. "Alert Action" Window will open. Click > Add
3. "Action Configuration" window will open
- Specify a Name, Description of the action
- Add a recipient by Clicking Add
- When the new window appears, enter an email address in "Enter email/epage address field"
4. Click Ok
- Repeat this for adding each recipient
15. Click Save
Related Information
Hi I was recently having hard time to get RTMT to work. Here are some tips I figured out:
1) I was trying to install RTMT 11.5 which wouldn't install until I manually installed the latest java version (I had to use older versions as some clunky old applications only work on java6).
2) After successful installation, Everytime I try to run RTMT (even as Admin) nothing would happen. This was really frustrating as there was nothing in the error logs as well. I therefore started to look at the install log and realised RTMT installs its own jre which to my suspicion was not consistent with the version I manually installed. so I replaced the jre in "C:\Program Files (x86)\Cisco\Unified Rtmt\JRtmt" with the jre from actual java install dir "C:\Program Files (x86)\Java" (for CUCM11.5 this was 1.8).
After replacing the jre with the installed/system jre, the RTMT would fire up and authenticate but it'd fail with error "RTMT failed to initialize. Exiting".
3) I ran the bat file where RTMT is installed, this gave the indication where things were failing
"C:\Program Files (x86)\Cisco\Unified Rtmt\JRtmt\run.bat"
In my case, it was failing to find "ZI" folder in the newly replaced jre. It seems this folder has got something to do with timezones which RTMT is paranoid about.
After I copied the "ZI" folder and all its content from default RTMT installed jre, to the new lib folder under install directory("C:\Program Files (x86)\Cisco\Unified Rtmt\JRtmt\lib\"), everything started to work.
