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How to create or record macros in Cisco Agent Desktop when running IPCC
Complete these steps to record a macro:
Start any Third-party applications you want to include in the new macro, and then minimize them.
Choose the appropriate work flow group in the Desktop Administrator left pane and click Work Flow.
The Work Flow Setup window appears.
Click Add under the Actions pane.
The Select Action dialog box appears.
Click New on the Run Macro tab.
The New Macro dialog box appears.
Enter a new macro action name and click OK.
The Macro Editor window appears.
The Macro Editor window minimizes and the macro recorder starts. Anything you type from now on is entered in the new macro.
Maximize the Third-party application and begin typing. The macro recorder records your keystrokes.
If you wish to insert an Agent Desktop data field into the macro, press the Pause Macro hot key (default is F2).
The Macro Recorder Suspended dialog box appears.
Important: Do not change the window focus away from the Third-party application to the macro recorder before you press the Pause Macro hot key and attempt to insert a data field. If you do this, you receive an error message and your macro recording is interrupted.
Click Insert Data.
The Select a Data Field dialog box appears.
Choose the desired data field from the list, enter test data if desired, and then click OK.
The test data you enter is displayed in the application only when the macro is tested using the Playback function. The Macro Recording Suspended dialog box appears.
Click Resume Recording to continue recording the macro.
Press the Macro hot key once you are finished recording the macro.
The Macro Recording Suspended dialog box appears.
Click End Recording.
You are returned to the Macro Editor window.
Take any of these actions:
Click OK to save the macro as recorded.
If there are no errors, the macro is saved and you are returned to the Select Action dialog box.
If there are errors, the macro editor displays the line and highlights the text in question. Correct it and click OK again.
Click Playback to test the macro.
If there are errors, the macro editor displays the line and highlights the text in question. Correct it and click Playback again.
If there are no errors, the macro is played back. If it works as you want it to, click OK to save it and return to the Select Action dialog box. Select Data > Change Test Data in the macro editor and enter new test dat to change test data.
Click Cancel to cancel the macro. The macro is canceled and the Select Action dialog box appears.
Refer to Cisco bug ID CSCef00216 - SLDoc: Documentation Enhancement - Recording Macro for related information on recording macros.