Core Issue
The issue is when you get an application event log like this and you want to know what error = 0x8007042c means:
Event Type: Error
Event Source: CiscoUnity_CsServices
Event Category: Run
Event ID: 1072
Date: 11/8/2004
Time: 12:42:39 PM
User: N/A
Computer:
Description:
AvCsGateway: Failed to open service AvDSEx55 (error = 0x8007042c).
Check service status
using Service Control Manager.
For more information, click: http://www.CiscoUnitySupport.com/find.php.
Resolution
To find more information about Cisco Unity error messages in the event log, perform these steps:
- Take the
error 0x8007042c and only use the last four characters. In this case, the last four characters would be 042c. - Convert hex
042c to a decimal, which yields 1068.Note: If you need assistance converting a hex to a decimal, tools are available on the Internet or in Windows calculator.
To use Windows calculator to convert the number, perform these steps:
- Go to Start > Run > Calc.
- Go to View > Scientific.
- Click the hex radio button, put in the hex number and then click the decimal radio button.
- From a Windows machine command prompt on your Cisco Unity server, type net helpmsg 1068. Alternatively, you can enter 1068 at the Cisco Unity Error Message Finder.
This is an example:
C:\>net helpmsg 1068
The dependency service or group failed to start.
Now you know that AvDSEx55 did not start because of a dependency failure.
