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How to install or ugrade a software image in Cisco Unity Express

Core Issue

This installation and upgrade procedure applies to Cisco Unity Express (CUE) version 1.1.1 and later.


Cisco Unity Express offers local voice mail and Automated Attendant capabilities for IP phone users connected to Cisco CallManager or Cisco CallManager Express in a small- or medium-sized office or branch location. Cisco Unity Express is fully integrated into the branch office router either on a network module or an Advanced Integration Module (AIM).

These routers and platforms support CUE:

  • Cisco multi-service access routers       
  • Cisco 2600XM series multiservice platforms        
  • Cisco 2691 and Cisco 3700 series multiservice access routers       
  • Cisco integrated services routers        
  • Cisco 2800 and Cisco 3800 series integrated services routers       

For information on installing and upgrading CUE software, refer to Installing and Upgrading Cisco Unity Express Software.

For upgrade information from CUE version 1.0.2 to 1.1.1, refer to Unity Express Software Upgrade from Release 1.0.2 to 1.1.1.