How to provide Jabber for Windows Logs to TAC
When contacting Cisco TAC, TAC may request that you reproduce the deviation you are experiencing to review the deviation within the logs.
To help isolate the issue, it is recommendated that you remove any irrelavant messages from the logs by clearing out the previous logs prior to reproducing the deviation.
This will give TAC a good base line to investigate the further.
Cisco Jabber for Windows
To remove irrelavant data from the logs and provide TAC a good base line to investigate the issue further.
Providing logs in Jabber for Windows