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How to restrict users dialing International and long distance numbers using FAC in CUCM?

 

 

Introduction

 

This document covers the procedure on how to restrict users from dialing International and long distance numbers in Cisco Unified Communications Manager 9.x. Some Organizations, Colleges and residents restricts users dialing International and long distance numbers and to achieve that you can use Forced Authorization Code (FAC) in Cisco Unified Communications Manager.

 

Configuration

 

Perform the following procedure to configure Forced Authorization Code (FAC).

 

All configurations and testings were performed in CUCM 9.x.

 

Let's assume we have 3 users in a company with different level of access to the PSTN dialing,

 

Level 1 - users will have access to 911 and local dialing

Level 2 - users will have access to 911, local, long distance dialing

Level 3 - users will have access to 911, local, long distance and international dialing

 

You need to create users with authorization code and authorization level 1/2/3

 

Procedure

 

1. Log in Cisco Unified Communications Administration Page

 

Go to Cisco Unified CM > CallRouting > Forced Authorization Code

 

FAC-1-1-1.png

 

Create users along with the respective authorization code using "Add New Button"

 

2. Configure : Forced Authorization Code Information

 

  • Authorization code Name - Chip Nelson
  • Authorization code - 123456
  • Authorization Level - 3

 

 

FAC-1-1.png

Click -> Save and Now create 2 more users with different level of authorization following the same procedure

 

Here's the list of users with different authorization level

FAC-1-2.png

 

3. Configure the Route Patterns

 

Go to Cisco Unified CM > CallRouting > Route/Hunt > Route Pattern

 

Configure the following Route Pattern for International code Dialing and implement the Forced Authorization Code

 

  • Route Pattern - 9.011!#
    Route Partition - Partition_HQ_BF
    Description - HQ_BF_International Dialing

 

  • Check - Require Forced Authorization code
    Authorization level - 3

 

FAC-2.png

 

Similarly create the Route Pattern for Long distance and Local dialing and implement the FAC

 

 

For Long distance dialing with FAC Authorization level -2 configure the following,

 

  • Route Pattern - 9.1[2-9]xxxxxxx
    Route Partition - Partition_HQ_BF
    Description - HQ_BF_long distanceDialing
  • Check - Require Forced Authorization code
    Authorization level - 2

FAC-4.png

 

 

For Local dialing with FAC Authorization level -1 configure the following,

 

  • Route Pattern - 9.604xxxxxxx
    Route Partition - Partition_HQ_BF
    Description - HQ_BF_local Dialing
  • Check - Require Forced Authorization code
    Authorization level - 1

FAC-3.png

 

 

You can now test the feature. When the users attempts to dial the numbers then requires the Authorization code. Once the correct code is entered, the call is routed based on the Authorization level.

 

Related Information

 

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