3:When the download finishes, run the installer and step through the on screen instructions.
4:When the installation has completed, run the RTMT application. Specify the Presence server from which you collect traces, as well as the Presence Administartion Console username and password as shown:
5.Choose Tools > Trace & Log Central.
6.Double-click Collect Files.
7.Select the Cisco UP Presence Engine and Cisco UP SIP Proxy service and Server you want to collect the logs. Click Next
8.Click Next on the next window.
9.Select Absolute Rangeif you are collecting traces for the previous incident.
10.Select From Date/TIme.
11.Select To Date/Time.
12:Select Download File Directory.
When Sending traces to Tac Zip the files in to a single folder and attach to Service request.