T18.104.22.168.1 Prepare to staff for longer than exptected.
T22.214.171.124 Provide support for Receptionist.
T126.96.36.199 Provide support for Executive Assistance.
T188.8.131.52 Contact go-to team members on a regularly scheduled basis.
T184.108.40.206 Keep in touch with end-user community.
T220.127.116.11 Monitor the key business units/users identified earlier.
SUBSCRIBER PREP TRACK
GOAL: The focus here is on sequencing the communications and training and differentiating the power users of voicemail from those that only use it casually. Also, just like the Technical, it is good to test out the training materials in a "lab" environment.