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In an AS5400 gateway with TCL IVR scripts, calls are dropped or rejected and high CPU utilization is reported with the %IVR-3-LOW_CPU_RESOURCE error message

Core Issue

This problem occurs if the average CPU load on the AS5400 is too high (greater than 89 percent). This leads to overloading. 

Resolution

By default, calls are dropped if CPU goes above 89%. Call Admission Control (CAC) can be used to avoid overloading.

CAC for calls handled by Tool Command Language (TCL) 1.0; Interactive Voice Response (IVR) TCL 2.0; and VoiceXML applications can be configured by setting the percentages of memory and CPU    utilization that are optimal for the Cisco voice gateway and for the particular    application scenario.

When the percentage levels are set, incoming calls are denied whenever the current system CPU or memory usage (or a combination of these) exceeds the resource thresholds. This denial prevents the gateway from overloading.

The default is 89 percent for the CPU and 98 percent for RAM. However, on a high-end platform    such as the Cisco AS5400, resource thresholds can be increased to accommodate    more calls. To configure CAC and set the optimal system CPU and RAM usage thresholds, issue the call    treatment on and call    threshold global  commands, as shown:

  Router(config)# call treatment on
  Router(config)# call threshold global cpu-5sec low 50 high 80 treatment
  Router(config)# call threshold global total-mem low 80 high 90 treatment

For additional information, refer to these documents:

Alternatively, the user can either upgrade or migrate to 122-2.XB15 or 122-15.T9. Refer to Cisco    IOS Software.

If none of these procedures resolves the issue, contact a Cisco Accounts team.

Version history
Revision #:
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Last update:
‎06-22-2009 05:35 PM
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