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In Cisco CallManager 4.x connected through E1 to 3845 router, which is used as a gateway, when an IP Phone calls up a phone behind the Nortel PBX, the IP Phone gets silence for a brief period and then a busy tone

Core Issue

In this scenario, this can possible be an intermittent problem, that when a call generated from an IP phone to Nortel phone does not give any tone such as a Ring Back or Engage. The IP Phone receives just silence for some time and then a fast busy.


This can possible be a visio for this kind of network:


IP Phone--> CallManager----> E1 R2 Gateway(3800 Series)--> Nortel PBX--> Phone

Resolution

It has been observed that when Line signaling is defined as R2-Digital or R2-Pulse, the requirement for R2-Analog results in the same behavior.  In order to resolve this issue, change the Line signaling to R2-Analog.


Refer to these documents for more information about E1 R2 Signaling:


Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 06:05 PM
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