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In Cisco CallManager 4.x environment, cannot change configurations in the trigger information section of the JTAPI Triggers on the Cisco CallManager Admin receives the error message

Core Issue

In the attempt to change the Applicaton in the trigger information section of the Java Telephony Application Programming Interface (JTAPI) Triggers, this error message appears:

Java.lang.interruptedException: User (DBU) attempted to acquire mutex lock for the purpose of (Cluster Mutex acquitted by JTAPI trigger - Update) but could not acquire lock within (3000) millisecond. Please try after few minutes.

This error is a known defect when a lock entry is missed in the Lightweight Directory Access Protocol (LDAP).


This defect is documented in Cisco bug ID CSCsd13553. In order to resolve this issue, complete this workaround:

  • Check the mutex lock entries in the DCD LDAP, CCN Apps > clusters > [profile] > Locks > Locks.00000.

  • Check that the Lock entries were named like this:
    (ignore lockExpiration)

  • Confirm values of those five entries set to x.

How to add:

Add lockApplicant entry with these instructions:

  1. Right-click on the Locks.xxxxxxx, and choose New > ciscoCCNocConfigInfoCES.

  2. Enter the name as lockApplicant?empty and choose Enter.

  3. In the next window, choose Add and in the Enter String value box, enter x.  Choose Ok.

  4. Then choose OK on the previous window.
Version history
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Last update:
‎06-22-2009 04:41 PM
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