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In Cisco CallManager Express, the abbreviated dial feature or softkey is missing for 7940/7960 IP phones
The abbreviated dial feature or softkey is presently supported on Cisco CallManager Express (CME) 3.2.x (with Cisco IOS software version 12.3(11)XL) and 3.3 (with Cisco IOS software version 12.4 mainline or 12.3(4)T). However, this feature is not supported on all IP phone types and their related phone loads.
The currently supported, CME-tested firmware for the 7940/60 phone (P00305000600) does not support abbreviated dialing at this time.
The abbreviated dial feature will be available on 7940/7960 IP phones with 7.2 firmware. This firmware will be supported on CME 4.0 and is due to be released in the 2006.
This list shows IP phones, associated loads, and their support for abbreviated dialing on CME:
P00305000600 phone load: No abbreviated dial softkey available with currently supported image.
However, speed-dial and directory entry abbreviated dial will be supported for the 7940/7960 with the P00307000200 phone load when CME 4.0 and Cisco IOS 12.4T are made available in 2006.
TERM70.6-0-3SR1S phone load: speed-dial and directory entry abbreviated dial available with currently supported image
CP7912060000SCCP040701A.sbin phone load: speed-dial and directory entry abbreviated dial available with currently supported image
cmterm_7920.4.0-02-00.bin phone load: speed-dial and directory entry abbreviated dial available with currently supported image