The user is installing on a computer with more than 4 GB of RAM.
To resolve this issue, perform one of these steps:
Remove RAM temporarily when installing Java Runtime Environment (JRE) 1.3.1.
Run instances of a memory-intensive application to make available RAM less than 2 GB. For example, run several sessions of the My Leak App application, which is available in the Windows 2000 Resource Kit.
For more details on resolving Customer Response Applications/Solutions (CRA/CRS) issues, refer to the these documents: