The issue usually occurs when the Nuance Speech Server, the Cisco Customer Response Applications (CRA) server, the Gateway or the network is operating under a heavy load.
To resolve this issue, perform these steps:
For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents:
Autoattendant (AA), Text-to-speech (TTS) or Automatic speech recognition (ASR)
Nuance TTS server
Nuance TTS subsystem