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In CRS 3.5, the CRA historical report client computer is unable to connect to the CRA server, and the historical reports client log file shows "the Not associated with a trusted connection" error message
The Structured Query Language (SQL) server is not accessed with the proper authentication.
To resolve this issue, perform these steps on the Customer Response Applications (CRA) historical reporting client computer:
Go to Start > Programs > Microsoft SQL Servern > Enterprise Manager, where n is a version number.
Double-click Microsoft SQL Servers.
Double-click the SQL Server Group.
From the SQL server group, right-click the name of the server on which the CRA databases reside.
Select the Security tab.
Click the SQL Server and Windows NT radio button.
For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents: