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In CRS 3.5, the CRA Historical Reporting Client points to incorrect server

Core Issue

The IP address value is pushed by the Cisco Customer Response Applications (CRA) server and the values pointed out in the hrcConfig.ini file are read-only.


To resolve this issue, perform these steps:

  1. From the Cisco CRA Administrator page, select System > Engine > Engine Configuration.   
  2. Verify the correct IP address for the server.   
  3. Click Update.   
  4. Restart the Servlet engine service.   
  5. Log in from the client again.

    The client should receive the IP address specified on the Administrator page.

For more information about resolving Cisco CRA issues, refer to these documents:

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Last update:
‎06-17-2009 10:12 PM
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