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In CRS 3.5, the CTI Route Point Directory Number field in the JTAPI configuration web page does not appear as a drop-down list

Core Issue

The CRA Engine does not run, or the Java Telephony Application Programming Interface (JTAPI) user configured in Cisco CallManager has no more unassigned route points that are configured as associated devices.


From the CRA Administration web page, choose System > Engine, and click the Engine Status hyperlink. Make sure that the CRA Engine is running. In Cisco CallManager, add more Computer Telephony Integration (CTI) route points as associated devices to the JTAPI user.

For more details about resolving Cisco Customer Response Application (CRA)/Customer Response Solutions (CRS) issues, refer to these documents:

Problem Type

Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control


Failure Type

Bad operational behavior

Nothing displays: Not displayed, generated, created, etc.

Computer Telephony Integration (CTI) Port

CTI route point

CallManager Route Plans

Directory number (DN)

Customer Response Solution (CRS) Version

CRS 3.5

Customer Response Solution (CRS) Applications

IP Contact Center (IPCC) Express (formerly IP ICD)

Customer Response Solutions (CRS) Components

JTAPI Subsystem

Voice Applications

IP contact center (IPCC) express
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Last update:
‎06-17-2009 10:11 PM
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