Some parameters in the ccndir.ini file are incorrect.
To resolve this issue, perform these steps:
For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents:
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
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IP Contact Center (IPCC) Express (formerly IP ICD)
IP contact center (IPCC) express