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In CRS 3.5, the Remote Functionality options like Debug, Test DB and Refresh DB Scheme are not available in the CRA Editor

Core Issue

Some parameters in the ccndir.ini file are incorrect.


To resolve this issue, perform these steps:

  1. From the Cisco Customer Response Applications (CRA) Administration web page, go to Tools > Plug-ins and click the Cisco CRA Editor hyperlink.  

  2. Choose the Download the directory access configuration file and follow the on-screen instructions to save the file as specified.  

  3. Restart the CRA Editor.

For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents:

Problem Type

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Failure Type

Failed action

Items cannot be selected

Customer Response Solution (CRS) Version

CRS 3.5

Customer Response Solution (CRS) Applications

IP Contact Center (IPCC) Express (formerly IP ICD)

Customer Response Solutions (CRS) Script Applications

CRA editor

Voice Applications

IP contact center (IPCC) express