Synchronization between the Cisco Customer Response Applications (CRA) and the Historical Reports Database Server was not completed.
To resolve this issue, perform these steps:
For more information about resolving Cisco CRA issues, refer to these documents:
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Bad operational behavior
Nothing detected: Not detected, recorded, understood, recognized, etc.
IP Contact Center (IPCC) Express (formerly IP ICD)
CRA historical data
IP contact center (IPCC) express