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In CRS 3.x, an error message appears when a user selects an option from the Cisco CRA Historical Reporting web page
This issue may be caused by one of these options:
The CiscoCRAServletEngine service
The Data Connection (DC) Directory Server service or another Lightweight Directory Access Protocol (LDAP) service
The MSSQLServer service may not be running.
There may be a problem connecting to the Cisco Customer Response Applications (CRA) database.
To resolve this issue, perform these steps:
Make sure that the CiscoCRAServletEngine service is running on the CRA server.
Make sure that the DC Directory Server service is running on the CRA server or, if you have specified another LDAP as the Active Directory (AD), make sure that service is running.
Make sure that the MSSQLServer service is running on the CRA server.
On the CRA server, go to Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC) and make sure that the Open DataBase Connectivity (ODBC) System Data Source Names (DSNs) dsn_cra and DSN_SCH_DB are properly configured.
For more information about resolving Cisco CRA and Customer Response Solutions (CRS), refer to these documents: