Core Issue
The application script associated with the Computer Telephony Integration (CTI) route point did not load correctly.
Resolution
To resolve this issue, perform these steps:
- Validate the application script in the Customer Response Applications (CRA) Editor as shown:
- From the CRA Administration web page, choose Scripts > Manage Scripts.
- Click the script and download it from the Repository.
- Open the script in the CRA Editor.
- Validate the script and save it.
- Choose Scripts > Manage Scripts, and upload the script to the Repository.
- When prompted, click Yes to refresh both script and applications.
- Refer to the CRA trace files to verify that the application script is loaded successfully.
- If a script has been validated, saved, and uploaded to the repository, and still will not load, verify that any other dependencies are met. For example, if the script references a custom class, make sure that the class is available to the CRA Engine.
For more details on resolving Cisco CRA/Customer Response Solutions (CRS), refer to these documents:
Problem Type
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Failure Type
Error message
Cannot connect to server, disconnect, register, synchronize, communicate, etc.
Cannot start, stop, schedule, reset, power up, power down, run, initialize, open, close, activate, deactivate or load
When Problem Occurs
Part of IVR dialog
Computer Telephony Integration (CTI) Port
CTI route point
Customer Response Solution (CRS) Version
CRS 3.x
Customer Response Solution (CRS) Applications
IP Contact Center (IPCC) Express (formerly IP ICD)
Customer Response Solutions (CRS) Components
JTAPI Subsystem
Customer Response Solutions (CRS) Script Applications
CRA script
Voice Applications
IP contact center (IPCC) express
