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In the Cisco CallManager 4.1(3), the RTMT generates directory replication and connection alarms even when the directory replication appears to function normally

Core Issue

These Real Time Monitoring Tool (RTMT) alerts are seen while the directory service runs properly:

[RTMT-ALERT] DirectoryReplicationFailed
Directory replication failed .
Monitored precanned object has value of 0.

[RTMT-ALERT] DirectoryConnectionFailed
Directory connection failed .
Monitored precanned object has value of 0.

There are no related Data Connection (DC) Directory error messages in the Microsoft Windows Application Event log.

Resolution

This is only a cosmetic issue as long as the directory replication is not actually broken.

This issue is documented in Cisco bug ID CSCsc85141.

One possible workaround for this issue is to disable the RTMT alerts for directory replication and connection errors. This workaround has limitations, notably that no notifications are generated when actual directory replication errors exist.

Upgrade Cisco CallManager to 4.2(1.15), 4.1(3)SR03, 4.1(3)ES45, 4.2(1)ES01, or 4.0(02a)ES85 in order to upgrade this issue.

For further information and to install the latest version, visit Cisco Downloads.

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control

CallManager

Failure Type

Incorrect destination, sequence, number of rings, state, indication, result or other outcome

Incorrect tone, music, greeting, prompt, message, announcement, etc.

Troubleshooting Tools

Alarms

Real-time monitoring tool (RTMT)

CallManager Versions

CallManager 4.1

LDAP Directory

Directory replication

Version history
Revision #:
1 of 1
Last update:
‎06-17-2009 10:07 PM
Updated by:
 
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