Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

In the Cisco Unity 4.x, after VMO is installed for Microsoft Outlook, VMO requests credentials and all credentials are rejected with the "Access was denied when connecting to the voice server. To use the telephone you must be logged into Windows using the

Core Issue

On a new install of Cisco Unity 4.2(1) with Microsoft Windows 2003 and Microsoft Exchange 2003, after View-Mail for Outlook (VMO) is installed, VMO requests credentials. All of the credentials are rejected except for a network administrators. It works for the administrator or the Unityinstall account. After the normal credentials are entered, an error appears. It does not help to re-run the Permissions Wizard against the specific organizational unit (OU).

This application log also appears:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Description: Detection of product '{D43281E3-D934-46D3-8341-66B7B4BFC626}', feature 'AlwaysInstall', component '{D9FC82D3-7A67-46D4-AD21-0A8B11F7109C}' failed.  The resource 'HKEY_CURRENT_USER\Software\Active Voice\TeLANophy\Options\Telephone Record and Playback Server' does not exist.

This issue is documented in this Cisco Bug:CSCsg60890


This issue is caused by insufficient permissions for the Distributed COM in the client computer. In order to resolve this issue, complete these steps:

  1. Choose Start > Run, and execute DCOMCNFG.

  2. Choose properties, and verify that Enable Distributed COM on this computer is checked.

  3. Add the security settings for everyone with full access.

  4. Re-run the Permissions Wizard, and choose the DCOM option.

Refer to Release Notes for Cisco Unity ViewMail for Microsoft Outlook Release 4.1(1) for more information about VMO.