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Inbound calls to the phones with the 7914 expansion module attached to it are auto-answered by the IP Phone.

Core Issue

This issue can be cused by the following two reasons.

1) If the auto answer is turned on the 7914 lines

2) The  system parameter "Always Use Prime Line" that could be affecting the line settings on your phones

Resolution

In order to resolve this issue, first verify that Auto Answer is not enabled for the lines on the IP Phones. In order to do this, complete these steps:

  1. Open the Cisco CallManager administration page, and choose Device > Phone.

  2. Look for the phone that auto-answers the inbound calls.

  3. When the phone configuration page opens, choose one of the lines from the left pane.

  4. Under Directory Number, make sure Auto Answer is set to Auto Answer Off.

The Always Use Prime Line system parameter also affects the line settings on the IP Phones. This parameter specifies whether the primary line on an IP Phone is selected, if available, when the phone goes off-hook.

If this parameter is set to True, when a phone goes off-hook, the primary line is chosen and becomes the active line. Even if a call rings on the second line, only the first line is active. It does not answer the call on the second line. In this case, the second line must be chosen in order to answer the call.

If this parameter is set to False, the IP Phone automatically chooses an available line as the active line.

The default value is set to False. In order to change it, complete these steps:

  1. Open the Cisco CallManager administration page.

  2. Choose Service > Service Parameter.

  3. Choose Cisco CallManager from the second drop-down menu.

  4. Scroll down to the Clusterwide parameters and look for the Always use prime line parameter.

  5. Choose True.

Refer to these documents for more information:

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 06:17 PM
Updated by:
 
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