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Installation of Cisco CallManager on the publisher fails with the Failed to launch "c:\ccmtmp\dcd\setup.exe, aborting installation error message

Core Issue

The installation log shows a Logon failure: unknown user name or bad password message.


To resolve this issue, perform these steps:

  1. Check the user that performs the installation. It should be an administrative user.
  2. Make sure the sa password for the Structured Query Language (SQL) database is not blank.
  3. Make sure the server is not a member of any domains. Domain membership causes the installation to fail. In this particular situation, the machine was still a domain member when the installation started.

For more information, refer to these documents:

Also, make sure that you are meeting all the pre-installation requirements for    Cisco CallManager as mentioned in Installing Cisco CallManager Release 4.1(3).

For directory issues in other Cisco CallManager versions, refer to the Cisco CallManager: Troubleshooting Guides index, select the appropriate troubleshooting guide, and navigate to the Directory Issues chapter.