thanks for sharing[+5].
In the last , u have mentioned about changing permissions but we need to change the owner since that gets changed.
Does this also affect other files on the TFTP server directories? Things like phone backgrounds?
Could this problem be fixed by downloading the file, and then re uploading it (overwriting what's there)?
A: I don't think so & if it does now you know what to do :)
A: can't simulate this issue again in my lab, anyway feel free to try it out.
either you change the owner or the permissions, both methods should work (recommendation is to change the owner since that gets changed)
We have actually confirmed that it DOES.
Be nice if Cisco would just put out a COP that would reset all the permissions and owners in the TFTP directories recursively. As is, we're wading through the queue with Cisco TAC (this is a production system, and while we could hack it for access, I don't like doing that on production systems).
without root access, you can't change the permissions, you have to have TAC on the phone to check the behavior (TFTP Traces) & take appropriate action.
if needed TAC can generate root account & troubleshoot it accordingly.
?? Be nice if Cisco would just put out a COP that would reset all the permissions and owners in the TFTP directories recursively ?
Did I mention you go ahead & change the permission right away in your production network, it's a sure thing that I was talking about lab environment & as I have mentioned in my previous comment, only TAC has the privilege to generate root account & make appropriate changes to get the system working.
No, you didn't say anything like that, and I didn't mean to imply that you did if it came across that way. I'm simply observing and commenting. We do have a case open and are awaiting a call back from TAC on this now.
Thanks for your help.
no worries, email me the SR number, I will check the case.