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IP phone displays the "Configuring IP" error message rather than restarting

Core Issue

The phone has reset itself rather than pick up a configuration about the user.

Resolution

The IP phone is encountering a Domain Name System (DNS) error. In the phone configuration found in Cisco CallManager Administration (System > Service), set the server to the IP address of the CallManager rather than a name.

For information about other Extension Mobility issues, refer to these documents:

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