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IP phones work fine but do not show as registered in Cisco CallManager

Core Issue

This issue is seen if the Real-time Information Server (RIS) service is not started or stopped.

Resolution

Use one of these methods to try to stop and start the RIS service:

  • Try to stop and start the RIS Data Collector service from the Service    Activation page on the CallManager CCMAdmin page.

Refer Service    Activation for more information.

  • Try to stop and start the RIS Data Collector service from the Services    window under Control Panel > Administrative Tools > Services.

If you are not able to stop or start this service from these two locations,  complete these steps.

  1. On the Cisco CallManager server open the Task Manager,  click on the tab processes, and look for the PID of the RisDC.exe process.
  2. Open a DOS console and enter C:\utils.
  3. Run the kill RisDC.exe command to kill the RisDC.exe process. Refer to The kill Command for  more information.
  4. Go to the services console to start the service.
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