CVP provides an extensible development environment for creation of self-service applications (CVP Studio)
Centralized application development and administration
CVP provides the unique capability to route and queue calls at the edge of your network which offers huge flexibility and cost savings
CVP Studio can push the same application to multiple Web App Servers
CVP can direct calls among multiple call manager clusters, intermixed with 3rd party ACD's.CVP can also support more flexible call routing methods, such as PSTN take-back-and-transfer, and two-B-channel transfer (aka TBCT).
CVP as a Powerful and Flexible Self Service Solution
From a self service perspective, CVP offers a much more flexible and scalable solution for more sophisticated, dynamically personalized applications that can be integrated with a customer’s existing web infrastructure. IP-IVR is usually a better fit for smaller, single site IVR and CVP is much better if you have a larger/more complex IVR and also if you have a distributed self service requirement e.g multiple branch locations. CVP also leverages Java and Eclipse and other open standard technologies such as web services etc. which may be important to the customer.
Which one to select? IPIVR or CVP
Choose CVP if there are any legacy PBX's
Choose CVP if queuing at the edge would be beneficial (multiple sites)