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IPPA (Cisco IP Phone Agent) Ready/Not Ready State question
Currently using CCX 7.0
By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with Linear queuing)
second question, is there a way to show the agent status on the phone at all times?
Thrid, would it be possible to auto login the agents periodically (let's say every hour)
The problem I am trying to address is that users of IPPA don't know if their agent state is ready or not and I am looking for a way to show that on the phone. (or keep them permanently logged in)