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Jabber Windows softphone registration fails with German characters in the password
Jabber Windows 10.5.0 does not register with CUCM as a Softphone if the end user password has any of these German characters - ü, ä, ö. This problem can be seen after upgrading to 10.5 from any 9.7(x) or with a fresh installation.
2014-09-19 14:35:37,247 ERROR [0x00000fe0] [TelephonyAdapterAuthentication.cpp(1026)] [TelephonyAdapter] [TelephonyAdapter::PerformAuthentication] - Failed to authenticate with CUCM AuthenticationStatus: [eFailed]
2014-09-19 14:35:37,248 ERROR [0x00000fe0] [TelephonyAdapterAuthentication.cpp(1027)] [TelephonyAdapter] [TelephonyAdapter::PerformAuthentication] - Failed to authenticate with CUCM Authentication Failure Code [eCredentialsRejected]
2014-09-19 14:36:19,043 DEBUG [0x0000014c] [lugin\HealthItemsDataStructures.cpp(113)] [plugin-runtime] [AddUpdateSubItem] - Setting Reason: status of Softphone to Invalid username or password entered. Go to Phone Services in the Options window and enter the correct username and password. If you don't know your login information contact your system administrator.
CSCur06927 is filed specifically for Softphone issue. It may or may not be applicable to Deskphone control issues with Jabber Windows. Hence further troubleshooting is required.