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Keyboard Shortcuts for Call Control in Attendant Console

The keyboard shortcuts that are configured for Cisco Unified CallManager Attendant Console allow you to perform call-control tasks and navigate the attendant console user interface efficiently. Use the Table below as a guide for performing call-control tasks by using keyboard shortcuts.

Desired result
System Default Shortcut

Answer Call

Ctrl + A

Place Call

Ctrl + D

End Call

Ctrl + H

Place Call on Hold

Ctrl + L

Retrieve Call from Hold (Resume)

Ctrl + L

Park a Call

Ctrl + P

Revert a Parked Call

Ctrl + P

Transfer

Ctrl + X

Consult Transfer

Ctrl + T

Direct Transfer

Ctrl + R

Join Calls

Ctrl + J

Conference Call

Ctrl + N

Forward a Call to Voice Mail

Ctrl + O

Using Dials Digits

Ctrl + S

The attendant console automatically sets the default keyboard shortcutIf you want to change the system default shortcuts, enter the keyboard shortcut that you configured in the Shortcut Configured By Attendant column.

Keyboard Shortcuts for Navigation
Desired Result
System Shortcut

Move from one window to another

Ctrl + F6

Move to the Call Control window

Ctrl + Shift + L

Move to the Broadcast Calls window

Ctrl + Shift + B

Move to the Directory window

Ctrl + Shift + D

Move to the Parked Calls window

Ctrl + Shift + P

Move to the Speed Dials window

Ctrl + Shift + S

Move from cell to cell in a table

Tab

Move to the next row in a table

Down Arrow

Move to the previous row in a table

Up Arrow

Move to areas of a window, including the scroll bars (if any) Note At times, pressing Ctrl + Tab performs the same function as pressing Tab. After you navigate to the scrollbar in the Dial Pad window, you must press Tab to navigate to the Enter Number field.

Ctrl + Tab

Scroll down Before you scroll down in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar.

Down Arrow

Scroll up Note Before you scroll up in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar.

Up Arrow

Move to the next tab Note Before you move to the next tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs.

Right Arrow

Move to the previous tab Note Before you move to the previous tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs.

Left Arrow

Moves to components of a given window. You may need to press Ctrl + Tab to navigate to different components within a window.

Tab

Activates buttons

Space bar

Move to the Department combo box in the Dial Pad

Alt + C

Move to the Directory table in the Dial Pad

Alt + T

Move to the First Name field in the Dial Pad

Alt + F

Move to the Last Name field in the Dial Pad

Alt + L

Move to the Number field in the Dial Pad

Alt + N

Version history
Revision #:
1 of 1
Last update:
‎07-02-2009 04:37 AM
Updated by:
 
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