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Keyboard Shortcuts for Call Control in Attendant Console
The keyboard shortcuts that are configured for Cisco Unified CallManager Attendant Console allow you to perform call-control tasks and navigate the attendant console user interface efficiently. Use the Table below as a guide for performing call-control tasks by using keyboard shortcuts.
System Default Shortcut
Ctrl + A
Ctrl + D
Ctrl + H
Place Call on Hold
Ctrl + L
Retrieve Call from Hold (Resume)
Ctrl + L
Park a Call
Ctrl + P
Revert a Parked Call
Ctrl + P
Ctrl + X
Ctrl + T
Ctrl + R
Ctrl + J
Ctrl + N
Forward a Call to Voice Mail
Ctrl + O
Using Dials Digits
Ctrl + S
The attendant console automatically sets the default keyboard shortcutIf you want to change the system default shortcuts, enter the keyboard shortcut that you configured in the Shortcut Configured By Attendant column.
Keyboard Shortcuts for Navigation
Move from one window to another
Ctrl + F6
Move to the Call Control window
Ctrl + Shift + L
Move to the Broadcast Calls window
Ctrl + Shift + B
Move to the Directory window
Ctrl + Shift + D
Move to the Parked Calls window
Ctrl + Shift + P
Move to the Speed Dials window
Ctrl + Shift + S
Move from cell to cell in a table
Move to the next row in a table
Move to the previous row in a table
Move to areas of a window, including the scroll bars (if any) Note At times, pressing Ctrl + Tab performs the same function as pressing Tab. After you navigate to the scrollbar in the Dial Pad window, you must press Tab to navigate to the Enter Number field.
Ctrl + Tab
Scroll down Before you scroll down in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar.
Scroll up Note Before you scroll up in the window, make sure that you put the focus on the scroll bar. Press Ctrl + Tab until you navigate to the scroll bar.
Move to the next tab Note Before you move to the next tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs.
Move to the previous tab Note Before you move to the previous tab in the window, make sure that you put the focus on a tab. Press Ctrl + Tab until you navigate to the tabs.
Moves to components of a given window. You may need to press Ctrl + Tab to navigate to different components within a window.