When trying to log in to the CRS Admin Webpage, the following message is received:
"The Cisco JTAPI Client versions are inconsistent. Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client."
Then, when trying sync the JTAPI client, this error appears:
"An error has occured while trying to resynchronize the Cisco JTAPI Client. Please try Cisco JTAPI Resync in Cisco Unified CCX Administration again."
This error occurs because the JTAPI versions for UCCX and CUCM are not compatible. The system compares the JTAPI version running on UCCX and CUCM and if the versions mismatch, the error message is shown. Check the relevant compatibility matrix at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html to find the version compatibility between UCCX CUCM. If you run the supported versions, this issue should not happen.
As a possible workaround, you can manually enter the JTAPI version in UCCX, to make the system believe it is running the correct version. Perform these steps:
Note: If you have installed the UCCX on vmware, then also this issue can happen.
This document was generated from the following thread: UCXX 5.0.2 and Call Manager 7.1.5 ,, JTAPI inconsistent message
Try this solution. But after I login in CRS Admin Webpages, again "The Cisco JTAPI Client versions are inconsistent. Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client.". And version what I wrote in ClusterDependentConfig reset in null.