If you are running UCCX 7.0(1) SR4 and after performing a change under the team configuration, this is not being reflected in the supervisor application, the root cause of this could be the following DDTs CSCtd46752 and a manual synchronization comes handy. This process does not affect your call procesing or any other services of your UCCX. Here are the steps to go through the process.
- If necessary open a RDP or VNC connection towards the UCCX server. (UCCX IP address)
- In the CDA go to "Desktop Administrator" menu and select the option for "Site A"
- The new window will request for a username and password. Default values are username "admin" and live the password as blank.
- Go over the personnel menu and confirm if your agents appear under the correct team
- If a mis-synchronization occurs between your AppAdmin configuration and what your output displays; you need to perform a manual synchronization to update the team information. In order to accomplish this, please go over "Services Configuration"->"Synchronize Directory Services" and click over "Manual Synchronization of Directory Services".
- After the process has ended please go over the personnel menu and confirm if the synchronization was sucessful.