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Need help with Device Notification on Cisco Unity Connection

Hi Experts;

This is the situation:
- We have Cisco  Unity Connection version: 7.1.5ES43.33049-43 (Pub and Sub)
- We did enable notifications Devices (Level 1 and Level 2) for the same  user bvqc1 (4202)

- Level 1 is set :
Delay Before  First Notification Attempt : 0 Mins.
Repeat  Notification if there are still new Messages: 10 Mins
On Notification Failure : Do Nothing

- Level 2 is Set:
Delay Before  First Notification Attemp : 30 Mins
Repeat  Notification if there are still new Messages :10mins
On Notification Failure : Do Nothing

But what we notes is : We leave a new message, Level 1 call  after o mins (first call) and after that every 10 mins if the phone don't answer  but Level 2 call also after 10 mins from the message left (first call) and every  10 mins after.

Need Help

Regards!
ryadelix76

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