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Nokia Phones crashes when making a video call over GSM with Nokia Call Connect installed

When making video calls on Nokia devices E6 or E7 over GSM with Nokia Call Connect software installed on them, the phones crashes. The crash isn't experienced if the phones don't have the software Nokia Call Connect installed on them

The Nokia Call Connect version which is affected is 2.02(517) and following are the Nokia phones which are affected

Nokia E6-00 111.140.0058 (Nokia Belle Refresh)
Nokia E7-00 111.040.1511 (Nokia Belle Refresh)

The issue has been resolved with a Engineer Special image of Nokia Call Connect. The issue is also being tracked with the Cisco Defect ID CSCuj00194. Please contact Cisco TAC for the Engineering Special image. This is a Symbian file which has to be installed on the affected Nokia phones for the issue to be resolved.

Due to some business constrains, Nokia will not be able to publish this Engineering special on the OVI store.

More information of the Defect CSCuj00194 can be found at

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuj00194

The details of the defect are as follows :

Symptom:
Nokia phones crashes when making Video calls over GSM with NCC installed

Conditions:
NCC(Nokia Call Connect) installed on Nokia Devices
Nokia version 2.02(517)

Workaround:
Engineering Special available for the issue
Please contact Cisco TAC for the same

Further Problem Description:
When making video calls on Nokia devices over GSM network, the devices crash when the Nokia Call Connect app is installed on them. 

Affected Nokia Devices
Nokia E6-00 111.140.0058 (Nokia Belle Refresh)
Nokia E7-00 111.040.1511 (Nokia Belle Refresh)
Version history
Revision #:
1 of 1
Last update:
‎09-02-2013 11:30 PM