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On a Cisco Router that runs Cisco IOS Software Release 12.4 and works as a voice gateway, the "%SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=84749EB0, count=0" error message appears in the show log every 30 minutes

Core Issue

After a Cisco IOS  upgrade from Cisco IOS Software Release 12.4T3 to Cisco IOS Software Release 12.4.9T2 with the c2600-ipvoicek9-mz.124-9.T2.bin file, the %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=84749EB0, count=0 error message appears in the logs every 30 minutes.

This message appears when an internal software error occurs.

If this message recurs, copy the error message exactly as it appears on the console or in the system log, contact Cisco Technical Support, and provide the representative with the gathered information.

This issue does not impact calls or any other functionality.


This issue is documented in Cisco bug ID CSCse98580. This error is cosmetic and does not impact business.

No workaround is available for this issue.

In order to resolve this issue, IOS upgrade to the latest 12.4(10.8), 12.4(10.8)T, 12.4(10a) or later.

Refer this link for an IOS Upgrade.

Version history
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Last update:
‎06-22-2009 04:45 PM
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