Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

On the Cisco Unity 4.x server, the "Event ID: 1015 "The timeout waiting for the performance data collection function "PerfDisk" in the "C:\WINNT\system32\perfdisk.dll" Library to finish has expired.

Core Issue

On the Cisco Unity 4.x server, the "Event ID: 1015 "The timeout waiting for the performance data collection function "PerfDisk" in the "C:\WINNT\system32\perfdisk.dll" Library to finish has expired. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted" error message appears frequently

When the Performance Monitor (Perfmon.msc) monitors the PhysicalDisk object, and the logical drives of the computer are near 100 percent usage, data collection stops for a short time. After this time, data collection resumes. An Event ID 1015 event message similar to this event message appears in the application event log for the time period that Perfmon.msc collects no data:

Event Type: Warning
Event Source: Perflib
Event Category: None
Event ID: 1015
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
The timeout waiting for the performance data collection function "PerfDisk" in the "C:\WINNT\system32\perfdisk.dll" Library to finish has expired. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted.

Resolution

In order to resolve this issue, apply the 839264 Microsoft hotfix for the error message related to the perflib error. Refer to Microsoft Article ID KB839264 for more information.

The Performance Monitor records zero percent usage for the PhysicalDisk object when there is 100 percent disk usage on a Windows 2000-based computer.

This issue is documented in Cisco bug ID CSCef63484.

Unity Version

Unity 4.x

Version history
Revision #:
1 of 1
Last update:
‎06-18-2009 03:59 PM
Updated by:
 
Everyone's tags (3)