Solution moves from cutover to production. Take care to monitor the hardware and software as well as the subscriber experience.
GOAL: Monitor the solution, baseline performance and troubleshoot as necessary.Keep an eye on your support staff and mechanisms. Look for opportunities to improve results with additional training.
T5.1 Read and Follow Existing Documentation Why Follow Documentation
T5.2 Monitor the solution Why Monitor The Solution?
T5.3 Staff Why Pay Attention to Staff
GOAL: Continue to solicit feedback from your subscriber community.Document their problems and issues. Include both problems that are real and those that are perceived. Act on them in a timely fashion to prevent The List.
S5.1 Subscriber communityWhy Monitor Subscribers
S5.2 The List