Based on the contract, you will also have listed the total number of host licenses you can order, so when ordering it, make sure you put as many as you need for the system you are deploying.
NOTE:If you need a different version (not the latest one) of the OVA file to do a rebuild of the system to an older version, or expand the system on an older version, or add HA or IRP on an older version, you now (since 11/10/2016) have the option to order OVA for all the First Customer Shipment (FCS) versions: 1.5, 2.0, 2.5, 2.6, and 2.7.
R-WMS1.5-UPG-K9= - 220.127.116.11 OVA that supports Audio Encryption
R-WMS15-UP-AU-K9= - 18.104.22.168 OVA that doesn't support Audio Encryption
R-WMS2.0-UPG-K9= - 22.214.171.124 OVA that supports Audio Encryption
R-WMS20-UP-AU-K9= - 126.96.36.199 OVA that doesn't support Audio Encryption
R-WMS2.5-UPG-K9= - 188.8.131.52 OVA that supports Audio Encryption
R-WMS25-UP-AU-K9= - 184.108.40.206 OVA that doesn't support Audio Encryption
R-WMS2.6-UPG-K9= - 220.127.116.11 OVA that supports Audio Encryption
R-WMS26-UP-AU-K9= - 18.104.22.168 OVA that doesn't support Audio Encryption
R-WMS2.7-UPG-K9= - 22.214.171.124 OVA that supports Audio Encryption
R-WMS27-UP-AU-K9= - 126.96.36.199 OVA that doesn't support Audio Encryption
Choose the products you prefer, enter the quantity (be rational as you never know when you might need to order it again (in case you lose the existing OVA)), and complete the order. (it can take several minutes for the processing, so please be patient). Note down the SO# once you complete this order.
Keep in mind that for this product, you will need to submit A2Q form. The A2Q review is used to validate system architecture prior to the shipment and implementation of the software.
There you can add module called Customer Service Central
In Customer Service Central you can click on Open a Case tab, and under Program and Tool Support select Other Tool Access (you may need to click on View All first) and proceed with describing the issue you have.
If you successfully ordered the product in PUT, but haven’t received it, you can reach out to Cisco Customer Service. Here, you can navigate through the menus to find the "Orders, Billings or Returns" contact information. Ensure you have your contract number, sales order number, and this order ID when reaching out to them. You can also call 1-800-553-6387 Orders and Billing Menu "Option 2-1"
NOTE: Only E-delivery option is available from 03/30/2016.
With E-delivery option, you may get either OVA file, or in some cases an .IMG file instead of the .OVA file. Don't worry, the .OVA file is included in the .IMG file, and to access it, just follow these instructions:
Step 1 Download and install the ImDisk utility for Windows. (can be found on the Internet)
Step 2 Go to the Control Panel and click ImDisk Virtual Disk Driver .
Step 3 On the ImDisk Virtual Disk Driver GUI, click Mount new.
Step 4 In the Mount new virtual disk dialog box, do the following:
a. Browse to the orion-2.X.X.XX.B-AU.usb.img/ orion-2.X.X.XX.B-AE.usb.img file and select it.
b. Select the desired drive.
c. In the Device type area, choose Harddisk volume .
d. In the Image file access area, choose Virtual disk drive accesses image file directly .
e. Click OK .
Upon successful completion, the mounted virtual drive appears in the IMdisk window.
Step 5 Open the Computer folder and confirm that the drive is available, if you can browse the content, and access the OVA file