Actually, I had a big goal to configure in a customer recording and monitoring voice by default in UCCX release 9. I didn’t find a documentation that I could have all information. So after to have a look in a lot of post from another release and some IT’s blog, I did the configuration!!!! And the most important I did this tutorial to help another engineers. Hope my post can be useful =D.
My UCCX was configured to Portuguese language; however I translated the steps to English.
The configuration was done in UCCX release 9 with Ip Communicaton and Cisco Ip Phone 7911 and 6921.
By default the UCCX does voice’s recordings, however, it is not standard to record all call because the server allow only 2.6 Gb for the calls. It is doesn’t matter how long time the agent’s call will go to take.
Below the documentation that says more information about it.