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Screen displays "That key is not active here"



Core issue


On pressing Setting button, the screen display "That key is not active here"  in IP phone 7941G




In order to troubleshoot this issue follow the below mentioned steps:-


  1. Open CallManager Administration page.

  2. Go to Device -> Phone and select the affected phone.

  3. Go to Phone Configuration Page and  find Settings Access under Product Specific Configuration Layout.

  4. Set it as "Enabled".

  5. Reset phone.

Version history
Revision #:
2 of 2
Last update:
‎08-28-2017 12:08 AM
Updated by:
New Member

I try this in my 7960, Im using IPMA.

When a phone A try to calls a Manager phone, the assistant can not answer the call, and when a phone A calls the assistant the manager can not intercept the call.

Do you know what can be missing???


Most likely this could be CSS/partition misconfiguration problem.