The Cisco Customer Response Applications (CRA) server is infected with a virus and Netshield has the following setting when a virus is detected: Disconnect remote users and deny access to network share. This setting is the default setting and causes access to the share to be removed when a virus is detected.
To resolve this issue, perform these steps:
On the Cisco CRA server, right-click the desktop_config folder.
In the Properties window, click Permissions.
In the Permissions window, click Administrator in the Name area.