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Softkeys are missing occasionally on a 7970 phone that runs IP phone load version 6.0(1) for outbound calls
The Cisco CallManager service parameter Barge Enabled Flag is set to False. The 7970 phone is configured with at least one shared line.
Occasionally, a 7970 phone displays no softkeys when going off hook in an attempt to make an outbound call. Also, the call plane that normally shows up in a light blue color stays the same darker blue color as the rest of the background.