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Tech Tip: Automatic Daylight Setting Time Change

Is it Possible to configure the Automatic DST time change in UCCX Script?

Yes  this is very much possible. We need to program the script in such a  way, that the script reads the parameter value of the “DST ON/OFF”  variable from the application.

If  in the UCCX application, the DST ON/OFF variable is set to “TRUE”, DST  related call routing for specific time period will get triggered, if the  value is set to FALSE non DST related [normal hours] call routing will  get triggered.

Please  note: In the above methodology, UCCX administrator has an overhead of  setting the “DST ON/OFF” parameter value manually when the DST kicks in  or kicks out. UCCX cannot do this automatically.

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